From the category archives:

Business Strategy

Should you run workshops for your customers?

by Fiona Humberstone on August 20, 2010 · 0 comments

I started running marketing workshops for my customers back in January 2007 and I haven’t looked back since. Each workshop has helped me to develop relationships with my customers, find new customers, demonstrate my expertise and most importantly, help my clients grow their businesses.

Some workshops have been easy to fill, others harder. And whilst no one could say that they’ve been easy money, I’ve made a great profit out of each and every one of them and generated significant amounts of business after the event from the delegates in the room. You could say that I’ve had such a good experience with them that I’ve become quite evangelical about running them! In fact, I recommend that many of my clients run them for their customers too.

But many of the business owners I speak to can’t quite get to grips with the idea of running a workshop. They know it’s a good idea, but they get that sort of glazed look in their eyes when I mention it, and I can see them thinking “Just agree with her and she’ll stop pushing you”. But I can see that for most business owners, running a workshop is scary.

So why wouldn’t you run a workshop? Why might it be a bad idea? Well having done a bit of a brainstorm, I have a few theories.

Firstly I think people are scared. “Who do I think I am to run a workshop on X, Y or Z”. They’re worried about being lynched by their competitors for daring to put themselves out there as an authority on the subject. But you can’t run your business for the benefit of your competitors. You have to do what’s right for you, your business and your customers. If you think that you have some knowledge that will help your customers, why not share it?

I also think they’re worried about being “found out”. Found out by their customers for not being the world authority on their subject. Worried about having someone in the room who knows more than them. Worried about looking like a fool.

Well you know what? Maybe there will be someone in the room who knows more than you. Unless you’re a professor in your subject, the chances are that you don’t know it all. But if you’re clear about what you are good at and who this workshop is for, you will add value to your delegates and you won’t look like a fool. I promise.

People are also worried about no one coming. Selling 20 spaces on a workshop is not easy. Even if people tell you it’s a good idea to run a workshop on the subject of your choice, getting those people to commit financially and making sure they’re available on the day isn’t easy. It takes skill, tenacity and organisation to fill a workshop. And that puts people off. Either they’ve tried it and had their fingers burnt, or the sheer scale of what they need to do puts them off.

Having filled workshops and conferences for more than three years now I know how tough it is. But I promise you that the benefits far outweigh the hard work. And I have a system that I use to make sure I fill these workshops so it isn’t as difficult as you think it might be.

I’m running a Workshop Bootcamp on 23rd September to help those of you filled with fear (or perhaps just a little curiosity) make your first successful workshop a reality. I’d love to see you there – full details on the Flourish website.

And do share: what’s stopping you from running workshops for your customers? Or more positively, what benefits have you found in running a workshop?

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in Business Strategy, Low Cost Marketing, Marketing, Workshops

The catalogue is back!

by Fiona Humberstone on August 4, 2010 · 5 comments

images from the white stuff 2010 catalogue

After years of believing that the holy grail of marketing was a flashy website with plenty of SEO activity, online retailers are getting back to basics and placing the catalogue at the very heart of their marketing campaigns. It’s a clever strategy and something small businesses would do well to take heed of.

In our age of information overload; hundreds of emails a day, blogs, twitter and other social medium the catalogue {to borrow an analogy from a famous beer brand} quite literally reaches parts that other marketing media can’t reach.

A catalogue is intrusive. It lands on your doormat or desk just when you’re not expecting it with it’s oh so evocative photography and asks you to sit down with a cup of tea and see what’s the latest must have.

A catalogue will travel round the house with you: from kitchen table to sitting room, up to the bathroom and your bedside cabinet. A catalogue can be marked, written on and well thumbed. You interact with a catalogue physically in a way that you simply can’t with a website. And you can dip in and out of it at your leisure. In fact, you’ll probably revisit a favourite catalogue much more than you will a website. A catalogue is a truly powerful medium.

To sell successfully online, you need to have an offline strategy too. The big retailers know that: The White Company, Viking, White Stuff, Boden and Isabella Oliver have been doing it for years. The small businesses understandably see chopping the catalogue as a way to save money in a tight marketplace – but it’s a short sighted strategy.

white stuff catalogue 2010

A catalogue is your branding tool. It’ll underpin your web and retail propositions and help your business become memorable. According to The Catalogue Exchange, when you mail a catalogue, 45% of recipients will visit your website. You compare that to an email campaign where if you get a 17% click through you’re doing well and you can see why the big companies haven’t given up on direct mail.

For every £1 spent on a catalogue, The Catalogue Exchange say you’ll get back between £2 and £5 in store or online. And if you run a luxury brand, or any brand come to that, you need to differentiate or die. A catalogue, with it’s evocative brand images, space to properly communicate and the way it intrudes on your customers, will help you do that.

white stuff catalogue 2010

I’m not for one moment saying that you should ditch your online marketing methods, but what I am suggesting is that you look at where your marketing spend is going, and invest it in the activities that are going to give you the greatest return. Put together a proper strategy that you believe will bring you a real return. If you’re spending anything at all on advertising, then you can afford to create a catalogue. Advertising will build brand awareness if you’re lucky (and you chuck lots of money at it), a catalogue will bring you a return on your investment.

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in Business Strategy, Direct Mail, Marketing, Print

Have you started thinking about Christmas yet?

July 2, 2010

I do realise that we’re in the hottest week of the year and to be talking about Christmas is probably going to get me lynched, but if you sell a product or service that might be suitable as a gift, then you need to be thinking about Christmas right now.
Izzy and I spent a fantastic [...]

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A brand and marketing strategy session for a garden designer

May 25, 2010

Running a business is tough isn’t it? Marketing, budgeting, planning, sales, people management, troubleshooting and then those “challenges” that seem to crop up that throw us off track – for a matter of hours, days, weeks, whatever! It’s sometimes easy to lose track of why you went into business in the first place. We’ve certainly [...]

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Do you “own” your niche in the market?

May 24, 2010

There’s an important, and often overlooked, correlation between the strength of your brand strategy and the effectiveness of your marketing activity. In other words, people who have defined their niche in the market and communicate that consistently, find it much more cost effective to market their businesses than those that don’t.
Have you defined your niche [...]

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The new John Lewis ad… a textbook piece of emotion-led branding?

May 4, 2010

Have you seen the new John Lewis advert yet? It’s an utterly moving piece that has reduced me to tears every time I’ve watched it. I have no doubt that John Lewis’ agency, Adam&Eve will be up for an award for it – and if they’re not, then they should be! And whilst it’s very [...]

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Does bus advertising work?

April 7, 2010

It’s easy to get seduced into advertising your business on the side of a bus or on a roundabout. But what does it really achieve? A neighbour of mine is spending serious money sponsoring a roundabout in Guildford. As he sees it, he only needs to get a couple of jobs to make the exercise [...]

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Are you putting all your eggs in one basket?

March 24, 2010

It’s tempting to think that a website will solve all your marketing problems. Once that new site’s built the customers will coming flooding in. Or will they?
I speak to far too many business owners who have invested (usually not enough) money in having a website built for them. They’re struggling to make ends meet and [...]

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Is your blog really going to win you business?

March 17, 2010

I talk to a lot of business owners who are sceptical about the role of blogging in their marketing mix. Just like many social networking tools, they see it as a huge time drain, they wonder what on earth they’ll write about, and they wonder who will read it!
I’ve been blogging for 2 1/2 years [...]

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Is it ever ok to pay someone to tweet for you?

March 15, 2010

I was at a networking event with a couple of friends some weeks back. They were quite excited to meet someone they’d been tweeting with for several months. He’d inspired with them with some compelling thoughts on his particular area of expertise and they’d built up quite a relationship with him. Excited to finally put [...]

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